Order Management

Zillow · Internal

This is an internal tool for sales reps to complete orders.

Role
UX/UI + User testing
Focus
Web · Internal Tools
Order Management

The problem

There are a lot of information sales reps need and a lot of actions they have to take to complete an order. We want to provide the information and tools they need but not overcrowd the UI.

Ideation

Explored layout and workflow options to balance information density with clarity.

The solution

Since the tasks are tied to locations, we provided a map focused on zip codes to help sales reps visualize who they are talking to. We provided the information they needed each step of the way to reduce cognitive load.